Terms and Conditions
You agree to the terms and conditions of Romaisa Swimwear:
If a product does not fit or does not meet your expectations, you have the right to return the item within 14 calendar days after placing the order.
The costs of the return are for the account of the customer, provided that a product is returned that according to Romaisa Swimwear has suffered damage that is not due to an act of the customer. If you have already worn the item and are subsequently not satisfied, unfortunately we do not reimburse the costs of an item after wearing it. The item can therefore not be returned.
We have a 14-day return policy, which means you have 14 days after placing the order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item meets the above requirements, allow 10 days from the date we receive your package to see the refund credited into your account. A full refund will be issued using the same method as your original payment method (please note shipping costs will not be returned).
- Products with damage or make-up cannot be returned
- Sale items cannot be returned
- Returns at your own shipping costs
We do our best to process your order as soon as possible, at the latest within 2 to 4 working days after receipt of your order. Orders to foreign countries may differ. The delivery time can be exceeded due to the COVID-19, this does not entitle the consumer to compensation. Romaisa Swimwear is not responsible for the delivery time of the post offices. Unfortunately, it is not possible to pick up from us.
We accept payment trough iDeal, Bancontact, PayPal, Klarna, Sofort, Visa and Creditcard.
International Taxes & Duties
Please note ROMAISA SWIMWEAR cannot take responsibility for delays due to customs clearance. Unfortunately, this is beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs, the parcel is returned to ROMAISA SWIMWEAR and you will be liable for the additional fee’s charged for return and re-delivery.
For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order.
The prices on our website include for all countries in Europe 21% VAT. These costs are applied because every customer is obliged to pay 21% tax on top of the articles. The VAT rate of 21% is the statutory general rate for most products and services.